Refund policy

Dukap Life Return Policy

Our policy allows its customers a 30-day window from the shipping date for all orders to be returned for a full refund or replacement ( Only applies to orders within the contiguous USA). This can be done by reaching our customer service department either by email (info@dukapgear.com) or phone (1-844-554-6872). 
CANCELLATIONS Customers can cancel an order at any time free of charge BEFORE its processing. In order to determine its status please reach out to our customer service department by either of the aforementioned contact methods. 
HOW TO RETURN AN ORDER: Please contact our service department with your order number and reason for the return to receive a Return Authorization (RA#) number. Based upon the reason for the return, customers may be issued a prepaid return label in order to send the product back. Upon receiving the return Dukap Life will determine the cost of damages (if any) and issue a refund for the corresponding amount. Please note all returns must be sent back undamaged in their original packaging with an RA# unless otherwise granted permission by a company representative via a confirmation email. 
DAMAGED GOODS Customers can contact our service department within 96 hours of receiving a product for a refund, replacement parts, or a full replacement if a product was received in unusable or damaged conditions. Orders received by a customer in such condition will not be charged any additional cost for the replacement part or item. We will require photos of the damages to better understand the condition of the product and determine if necessary to return the product to send the replacement. In the case that this may happen please do not dispose of the damaged items or original packaging as it may be necessary to return the product. Depending on the severity of the damage we may ask you to kindly allow us 1 business day before deciding on a course of action.